Privacy Policy

1. Introduction

Fix De Fiets ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your personal information when you use our mobile bike repair service.

2. What data do we collect

We collect various types of information for different purposes to improve our service to you:

2.1 Personal identification data

• First and last name
• Email address
• Phone number
• Address details (for service visits)
• Postal code and city

2.2 Service data

• Details about your bike (brand, model, problem)
• Service requests and repair history
• Appointment dates and times
• Billing and payment information

2.3 Technical data

• IP address
• Browser type and version
• Operating system
• Web pages you visit
• Date and time of visit

3. How we use your data

We use your personal data for the following purposes:

• Providing our mobile bike repair service
• Making and managing appointments
• Communication about our services
• Processing payments
• Improving our website and services
• Sending marketing communications (only with your consent)
• Complying with legal obligations

4. Legal basis for processing

We process your personal data based on the following legal grounds in accordance with GDPR:

• Contractual necessity: For fulfilling our agreement with you
• Legitimate interest: For improving our services and website
• Consent: For marketing communications and non-essential cookies
• Legal obligation: For tax and accounting purposes

5. Cookies and similar technologies

Our website uses cookies and similar technologies. For more information, see our Cookie Policy.

6. Sharing data with third parties

We never sell, rent or trade your personal data. We may share your data with:

• Service partners: Trusted mechanics who work on our behalf
• Payment providers: For processing payments
• IT service providers: For hosting and technical support
• Legal authorities: When required by law

7. International transfers

Your data is primarily processed within the European Union. If we transfer data to countries outside the EU, we ensure this is done with appropriate safeguards in accordance with GDPR.

8. Retention periods

We do not keep your personal data longer than necessary:

• Customer data: 7 years after last service (tax obligation)
• Marketing data: Until you unsubscribe or 2 years after last interaction
• Website data: 2 years after collection
• Cookies: According to our cookie policy

9. Your rights

Under GDPR you have the following rights regarding your personal data:

• Right of access: You can ask what data we have about you
• Right to rectification: You can have incorrect data corrected
• Right to erasure: You can request deletion of your data
• Right to restriction: You can have processing restricted
• Right to data portability: You can receive your data in a common format
• Right to object: You can object to certain processing
• Right to withdraw consent: You can withdraw previously given consent

10. Data security

We take appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or theft
• Unauthorized modification
• Unauthorized disclosure

Our security measures include SSL encryption, secure servers, access controls and regular security audits.

11. Minors

Our services are not directed at persons under 16 years of age. We do not knowingly collect personal data from children under 16 without parental or guardian consent.

12. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of important changes by:

• Posting a notice on our website
• Sending you an email (if you have given permission for this)
• Updating the "last updated" date at the top of this policy

13. Contact us

If you have questions about this privacy policy or want to exercise your rights, you can contact us:

14. File a complaint

If you are not satisfied with how we handle your personal data, you have the right to file a complaint with the Dutch Data Protection Authority (AP):